Sonrise RV

Contacts

Address:
1931 Don Lee Place, Escondido, CA 92029
Get directions

Website:
sonriserv.com

Phone number:
+1 760-745-2444

Categories:
Establishment   Car repair  

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Reviews about Sonrise RV

• Noah Wieder

  Jun, 14 2018
  ★ ☆ ☆ ☆ ☆
  Had a roof leak near my skylight. Got a quote of $1050 to reseal the entire roof as it was "bad". Picked up my coach and the bill was more than 20% over quoted as they used almost 40% more caulking than they estimated and charged $11 per tube for what I can buy online for $7.00. Plus they charge $120 for labor. I get the labor charge for intricate work like engines, refrigeration, generators, electrical, engineering, etc.. but to $120/hr for 8.4 hours of scraping off and reapplying caulk? They claim they have a lot of experience and that's why they used so much (to ensure it doesn't leak again for years). How could they underestimate so much with so much experience? The caulking is so thick and heavy that I'm concerned that next time it needs to be removed the charge will be higher due to all the removal that will be required. It's more than double what was up there originally. Then they tried to charge me $240 for estimating other work which I declined on another part and they never told me there would be a charge when they called to give me prices. They reluctantly removed it from my bill but gave me a stern warning that "if you bring your coach here and ask us to look at something, just know there is a fee attached". Ok, just know that the law says you need to tell me how much something is going to cost before I approve the charge. You can't surprise a customer with undisclosed fees and expect payment.
  
  Response to Owner:
  Never got notified of your refund offer. Not sure why I would need to come in to get a refund. It's a 45 minute drive each way. You have my address on my receipt, why not send me a check?

Photos and maps

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