Sears Appliance Repair

Contacts

Price level:
Moderately

Address:
210 East Via Rancho Parkway, Escondido, CA 92025
Get directions

Website:
searshomeservices.com

Phone number:
+1 760-291-8456

Categories:
Establishment   Car repair   Food   Home goods store  

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Reviews about Sears Appliance Repair

• Mike Wittmer

  Feb, 09 2018
  ★ ☆ ☆ ☆ ☆
  If my option was a negative star I would have rated Sears a negative star. We bought a dryer from Sears a year ago. We bought an extended warranty. I have bought nothing but Sears for nearly 30 years. Many times I've bought the extended warranty because Sears was pretty good with its service. Two weeks ago we started to smell gas at the end of the drying cycle. We have been put off several times for our repair. I've found out, from the repair guy as he was trying to get out the service call, he could only do a portion of the repair. He wasn't certified to switch a propane valve. I was going to have to schedule another technician not associated with Sears to complete the job. This has caused a series of appointments with each one being cancelled at the last moment. The latest cancellation came from a person named Tameeka. I asked Tameeka why we had been cancelled she said, and I quote, "I don't have to tell you. All I have to do is tell you the appointment was cancelled". Really Tameeka? Then she went into robot mode in the sense "my protocols ------". I asked to speak to her supervisor. She referred me to another phone number as part of her "protocol". Sear may win this skirmish of customer service while saving a buck or two but they have lost a life long customer. This ends nearly 30 years of loyalty but obviously Sears' customer service is more about using robotic phone calls, cancellation of appointments and telling the customer how nice they are for just to talking with you. Their customer service is the worst that I've experienced in nearly 2 decades. I'm warning and suggesting that you NEVER buy anything from Sears. Their customer service and warranties use to mean something. No longer. Their customer service and warranties mean nothing.

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